Hear What Our Customers Say About Kool Air

At Kool Air, we’re proud to be one of the most trusted names in air conditioning in Gippsland and the Latrobe Valley. With over 25 years of working in the industry, Kool Air and the team has built lasting relationships with both residential and commercial clients. Whether it’s a new reverse cycle split system installation in Traralgon or servicing your existing unit, we are committed to delivering reliable, efficient, and professional service every time.

We believe that customer satisfaction speaks for itself. Below you’ll find real testimonials and reviews from local families and businesses who’ve experienced the Kool Air difference.

 
 
 
 
  EXCELLENT  
  
 Based on 468 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Fiona and Craig Eyles 
 
29 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Daryl arrived to quote a week before installation he listen to our needs and provided sound advice as to where to install our new system Matt and Tyler We amazing to deal with they were professional polite and engaged with us the whole time that they were here installing our new split system Installation was painless and the guys cleaned up after they had finished Shout out to Ebony in the office she  was amazing from the beginning (quoting to installation) The team kept us updated with installation times and communication was amazing Over all the best experience in dealing with these guys/girls Thank you Kool Air
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Anita Heath 
 
26 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Matt and Lachy installed our 2 split systems this morning…. That did a fabulous job under very trying wet conditions….Their workmanship was outstanding, they were very professional, and left everything clean and tidy. Thankyou so much….. We would certainly recommend Koolair to anyone requiring a fabulous heating or cooling system done properly and at a great price.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 maggie burdett 
 
25 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Stirling and Hayden were Very efficient ..clean..friendly and quick..good manners..and everything was cleared up Thank you very much
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Billie Cartwright 
 
21 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Fast service and friendly staff. Highly recommend. Great experience,very professional - Brian Hehir.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Rod Exton 
 
20 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very happy with our new ducted air conditioning system. Very prompt and professional service
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Shani Fairfield hughes 
 
18 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Stirling and Hayden, were super efficient and quick with installation, very easy going and great to chat with! Highly recommend these guys ☺️
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Faye Foley 
 
15 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The quote was keen and Daryl got back to us the next day. We rang to accept and Daryl asked when did we want it, we said soon and he said how about tomorrow.  They arrived on time and in a couple of hours it was in and running. Unbelievably slick operation with top quality results. Top marks to Hayden and Tyler for the install, Daryl for the quote and handling the rebate for removal of the old gas appliance and Ebony for follow up. We found this business from a friends recommendation and I will similarly recommend to anyone.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Maree Nixon 
 
8 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
From quote by Daryl to installation by Matt and Stirling, could not fault commitment to perfection for a job well done. Matt and Stirling were brilliant in transferring the old system to the bedroom and installing the more powerful Daikin split system in the kitchen/family room. Thank you so much for your expertise. Lovely team all round.